Frequently Asked Questions (FAQs)

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#About Our Agency & Services #Booking & Payments #Tour Customization & Itinerary #Travel Documents & Essentials #Safety & Support #General Information about India

About Our Agency & Services

We offer a wide range of India tour packages, flight bookings, hotel reservations, car rentals, train tickets, visa assistance, travel insurance, and specialized tours, including Buddhist pilgrimages, cultural, historic trips, and more.
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Lotus Trans Travel has been curating trips since 1983. We have been proudly serving travellers for 40 years now, accumulating extensive experience in creating memorable experiences globally.
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Yes, we are recognized by the Ministry of Tourism, Government of India, and are proud members of various travel trade associations, including IATO, IATA, TAAI, JATA, IRCTC, and PATA.

We offer personalized service, expert local knowledge, competitive pricing, a commitment to safety, and a strong network of trusted partners, along with customization and value for money, for religious, affordable, and even luxury tours.
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We currently operate from our head office in New Delhi, India, as well as branch offices in Tokyo, Japan, and London, UK. Additionally, we have strong allies and associates all over India and neighboring countries, such as Bhutan, Nepal, and Sri Lanka.

Booking & Payments

You can easily book through our website or by visiting our office in person. Many clients also prefer remote booking via email and completing digital payments.

We accept various payment methods, such as bank transfers (NEFT/RTGS), UPI, cheques, and major credit/debit cards (Visa, MasterCard). Please note that credit/debit card payments may incur a processing fee.
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Yes, an advance deposit, typically ranging from 10% to 50% of the total package cost, is required to confirm your booking and initiate reservations. For tour package bookings, this will be communicated at the time of reservation.
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For tour packages the remaining balance is typically due 60 to 90 days before your departure date. Specific deadlines will be communicated at the time of booking.
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We believe in complete transparency. There are no hidden costs. All our packages list all inclusions and exclusions. Please review the package details listed on our website and feel free to ask any questions you may have.

Our cancellation and refund policy varies based on the type of package, hotel, car rental, flight, and similar services booked. We will provide you with the detailed information before you make any payments. Additionally, we recommend reviewing the General Terms & Conditions for clarity.
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Tour Customization & Itinerary

YES! We offer customized itineraries tailored to your interests, budget, and travel dates. Please provide us with your specific requirements, and our experts will design a personalized tour plan tailored to your needs.

While some flexibility might be possible, significant changes to pre-booked elements, such as hotel check-in/out times, flight schedules, or the non-refundable policy of any partner (like car rental, bus provider, flights, hotels etc.), may not be feasible for us to change, as they are often beyond the company's control.
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Generally, packages include accommodation (twin sharing basis), private air-conditioned transportation, sightseeing activities, and meals. Always check the detailed inclusions for your specific package.

This varies. For group tours, a tour manager/leader might accompany the group. However, for some custom packages, such as self-guided tours, we will provide only drivers, and local guides are available at additional charges (client expense) at various locations.

Accommodation class (e.g., 3-star, heritage hotels) is usually specified in a tour package. Yes, you can often request specific hotels; however, this may impact the overall cost.

Companies typically provide air-conditioned cars or larger vehicles, such as Tempos, Mini Coaches, or large coaches, for larger groups. You can also request more luxurious vehicles at an extra cost.

Travel Documents & Essentials

Yes, foreign nationals are required to obtain a visa to enter India. However OCI (Overseas Citizenship of India) cardholders generally do not need a visa to enter India. Contact your nearest Indian Embassy or Visa Centre for information. E-visa facilities are available for citizens of many countries.
Refer to this link to apply for an e-visa: https://indianvisaonline.gov.in/evisa/tvoa.html

Your passport should have a minimum of six months' validity beyond your planned departure date from India, and it should have at least two blank pages for immigration stamps.

Always carry your booking confirmation letter or voucher, along with a valid ID proof (passport for international travelers, Aadhaar/PAN card for Indian nationals).

While no compulsory immunizations are required, it's generally recommended to be up to date on vaccinations such as Hepatitis A, Hepatitis B, Typhoid, Tetanus etc. Consult your local doctor for personalized advice before planning your trip to India.

Packing depends on the season and region you're visiting. Generally, light cotton clothing is recommended for hot summers (April until September). For cooler months (October until March), warm clothing is essential.

Safety & Support

India is generally considered a safe and welcoming country. However, like any travel destination, it's advisable to exercise common sense, be aware of your surroundings, especially at night, and take precautions to safeguard your valuables.

We provide a dedicated tour manager contact number (via WhatsApp) for assistance during your trip. They will coordinate with drivers and guides and offer solutions to any issues that may arise.

We will assist in arranging medical facilities. It is highly recommended, though, to have a comprehensive travel insurance plan that covers medical emergencies.

We do not include travel insurance in our packages. It is strongly recommended that you purchase comprehensive travel insurance from your home country, which covers medical emergencies, trip cancellations, lost baggage, and other related expenses.

In such unforeseen scenarios, we will typically follow government guidelines, which may include mandatory mask-wearing, quarantine (if applicable), and social distancing.

We will provide emergency contact numbers for our representatives for your trip.

General Information about India

The Indian currency is the Indian Rupee (INR). You can exchange foreign currency at airports, authorized money changers, and selected local banks.

Yes, major credit/debit cards (Visa, MasterCard) are widely accepted in urban areas and tourist spots. Digital payment methods, such as the Unified Payments Interface (UPI), are also very popular. It's always wise to carry some Indian Rupees for smaller establishments and tipping.

Hindi is the most widely spoken language. English is widely understood and spoken throughout the country, particularly in tourist areas.

Air, rail, and road are the main modes of transportation. You can book domestic flights, train tickets, and private vehicles for road travel directly through us.

Yes, certain regions (e.g., Protected or Restricted Areas) require specific permits. Please check with us, or the Indian authorities for the latest information.

It's customary to remove your shoes before entering places of worship. Dress modestly when visiting religious sites. Bargaining is common in local markets but not in branded stores. Tipping is customary for porters, drivers, wait staff, and guides.
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