Lotus Trans Travel Private Limited / Lotus Buddhist Tours Website (“Company”, “we”, “our”, “us”) is committed to safeguarding the privacy of its users in accordance with applicable laws in India. This Policy explains what data we collect, how we use it, and how we protect it. By using our website and services, you agree to the practices described below.

We reserve the right to update this Privacy Policy at any time. Revised versions will be effective immediately upon being posted on our website.

1) Information We Collect

• Basic Information: Full name, phone number, email address, contact address.
• Tour Details: Travel start/end dates, pickup and drop-off information, package preferences.
• Technical Information: IP address, browser type, operating system, and usage patterns to understand traffic sources and improve experience.

2) Purpose of Collection

• Prepare quotations and confirm bookings.
• Provide services related to tours, flights, hotels, rentals, and trains.
• Send booking confirmations, updates, and service communications.
• Contact you regarding changes, issues, or emergencies.
• Improve our website functionality and user experience.

3) Payments & Transactions

• For online payments, you are redirected to authorised Payment Gateway Service Providers certified by Indian financial institutions.
• You may be asked for card details (type, number, expiry).
• Gateways use encryption and HTTPS to protect your information.
• We do not store your payment card details.

4) Cookies

• We use cookies to deliver customised services and analyse usage.
• Cookies may store session IDs, preferences, and page views—never your payment card or sensitive personal data.
• You can accept or block cookies via your browser settings.

5) Data Sharing

We do not sell, rent, or trade your personal data.

We may share data only when:

• Required by law or government/enforcement agencies; or
• Necessary for authorized service providers working with us under confidentiality obligations to fulfil your booking or enquiry.

6) Data Access, Security & Retention

• Authorised employees and service providers may access your data strictly for operational purposes.
• You may request access, correction, or deletion of your personal data by contacting us.
• We implement administrative, technical, and physical safeguards to protect against unauthorised access, alteration, or misuse.
• Data is retained only as long as necessary to fulfil the purposes outlined or as required by law.

7) Your Rights

• Access the personal data we hold about you.
• Correct or update inaccurate information.
• Withdraw consent for certain processing where applicable.

8) Contact Us

Lotus Trans Travel Private Limited / Lotus Buddhist Tours
6A & B, Gopala Tower, 25 Rajendra Place,
New Delhi – 110008, India
📧 nrai@lotustranstravels.com